‘Invisible’ Technologies: What You Can’t See Can Hurt You

24. October 2017.

There are times when it seems like technology can work almost too well. Now, if working too well sounds to you like an impossibility — along the lines of being too rich or too good looking — reflect that there’s more to a technology than end-user experience. In addition to the experience of using the technology, there are other considerations that play a role: things like maintenance, operations and ongoing support. While these considerations are less directly visible to the enterprise end-user, they are nevertheless important.

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