GFT: Digital Banking Expert Survey 2017

9. November 2017.

Key Findings of this report include:

Digital transformation divides the market. In almost all large banks, in the UK, the USA, Spain, Brazil Germany and Switzerland a digital transformation strategy is already implemented or in development, whereas in small banks, Mexico and Italy between 20% and 40% have no strategy in place

Main driver for the strategy is to meet customer expectations followed by financial aspects in terms of revenue increases and reduction of operational costs

Main challenges of an implementation are perceived in the integration of legacy systems, security & privacy implications and lack of internal expertise

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