NICE Bot Wants to Take Over Employees’ Most Tedious Tasks


NICE has debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company’s desktop automation technology. With chatbot capabilities, NEVA “is designed for both front- and back-office employees,” said NICE VP Oded Karev, head of advanced process automation. Employees can use NEVA either to execute a complex business process or inquire about a process. “The latter use is common in a dynamic compliance-driven environment where processes are highly influenced by changing laws, regulations and company policies.”

Original Source

We will be happy to hear your thoughts

      Leave a reply