A Raft of New Information Muddles CRM’s Future

9. May 2021.

The big questions about reopening the global economy and what new moves portend are coming in for analysis. It’s not yet clear what the new normal is — and there are more than a few straws in the wind that suggest that fixing one problem might cause another. This entire discussion before us isn’t really about the new normal. Instead, it’s about trying to ask the right questions that will get us there.

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