BBVA touts digital banking milestone in Spain

6. February 2018.

BBVA announced recently that it reached what it considers an important milestone in its continued drive toward technology-focused banking, with a key digital tipping point reached in Spain.

In October, the bank in Spain passed the 50 percent mark in terms of the percentage of its Spanish customer base now engaging with the bank via digital channels, according to a press release.

In fact, across its wider business, six of BBVA’s 11 core countries have now passed this tipping point, with the U.S., Turkey, Argentina, Chile and Venezuela also past the 50 percent mark.

In Spain specifically, the use of digital channels to access banking services has grown by more than 17 percent in the last 12 months alone. Meanwhile, the figures for customers accessing by mobile has also soared, rising by 30 percent in the last year.

Across all of BBVA, the digitally active customer base has grown by 24 percent since the end of 2016.

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