Broken Corporate Processes Degrade Customer Experience: Survey

17. April 2018.

Broken corporate processes have been contributing to negative customer experiences, a recent survey suggests. One thousand employees in U.S. companies with a workforce of 500 or more who work on a computer or mobile device for more than five hours a day responded to the online survey conducted by Nintex. Overall, 54 percent observed broken administrative processes within their organization, and 39 percent saw broken document management or sales processes. Top broken administrative processes include identifying and recommending problem fixes.

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