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Chatbot or Human? Combine Both to Achieve Customer Service Success
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Chatbot or Human? Combine Both to Achieve Customer Service Success

Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their ...

detarplus 8. January 2020.
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Signature Bank Strengthens Its Service for Institutional Investors Through New Partnership
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Signature Bank Strengthens Its Service for Institutional Investors Through New Partnership

Signature Bank ...</p> </div> <div class=
detarplus 5. January 2020.
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MR18/1.4 – Our merchant survey questionnaire
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MR18/1.4 – Our merchant survey questionnaire

Here we ...

Nenad Crnčec 23. December 2019.
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MR18/1.6 – Responses to our consultation on our proposed approach to the profitability analysis
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MR18/1.6 – Responses to our consultation on our proposed approach to the profitability analysis

Here, we ...

Nenad Crnčec 23. December 2019.
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MR18/1.5 Responses to our consultation on the merchant survey questionnaire
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MR18/1.5 Responses to our consultation on the merchant survey questionnaire

Here, we ...

Nenad Crnčec 23. December 2019.
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Shield Healthcare: Serving the Poor, Poorly
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Shield Healthcare: Serving the Poor, Poorly

Sometimes when you tug on the thread of a small customer service failure, you unravel a big skein of much knottier problems. That happened when Shield ...

detarplus 9. January 2020.
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Just Wait Till Next Year
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Just Wait Till Next Year

For the last 15 years I've written year end articles on where we've been and where we're going in CRM and more broadly in tech. This year it struck me ...

detarplus 4. April 2020.
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Q2 2019 Gifts, hospitality and expenses: Chris Hemsley
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Q2 2019 Gifts, hospitality and expenses: Chris Hemsley

This document ...

Nenad Crnčec 12. December 2019.
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The New Killer KPI for Personal Digital Banking: Moment-of-Need to Resolution
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The New Killer KPI for Personal Digital Banking: Moment-of-Need to Resolution

The New Killer KPI ...</p> </div> <div class=
9. December 2019.
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Adobe Executive Predicts People Will Not Ditch Bank Branches for Online Banking
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Adobe Executive Predicts People Will Not Ditch Bank Branches for Online Banking

Adobe Executive ...</p> </div> <div class=
9. December 2019.
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Effective Loan Pricing – Why It’s Imperative Now More than Ever
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Effective Loan Pricing – Why It’s Imperative Now More than Ever

Effective Loan ...</p> </div> <div class=
8. December 2019.
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Vice President at the Bank of Laverne of Oklahoma Speaks to the President
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Vice President at the Bank of Laverne of Oklahoma Speaks to the President

Vice President at the ...</p> </div> <div class=
7. December 2019.
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