Clover ushers in touchless dining feature

25. November 2020.

Restaurants using Clover’s point-of-sale platform from Fiserv Inc. are now able to offer guests a touchless experience from order to payment.

The new “Scan to Order” feature for Clover-equipped restaurants gives guests the ability to scan a Clover-generated QR code with a smartphone camera, access a digital menu, select their orders and securely pay, all within a touchless, digital environment, according to a press release.

In addition to facilitating a touchless experience, Clover said that Scan to Order enables operating and cost efficiencies, such as:

  • Enabling servers to cover more tables, drive faster table-turns and larger transaction volumes.
  • Eliminating the need to update and print paper menus.
  • Increasing security of customer payment data with encrypted digital payments processed through the Clover POS system.

“The digital menu feature of Scan to Order saves us time and money by allowing us to completely eliminate three types of printed menus, saving us hundreds of dollars per week,” Ben Bate, co-owner of Ludwig’s German Table in San Jose, California said in the release. “We can update a single online menu on the spot to highlight specials or remove sold-out items. And now we usually sell-out of the daily specials that appear at the top of our digital menu.”

Clover has distributed more than a million devices globally and processed more than $100 billion in annualized payment volume. Its business-management platform enables businesses to maximize operating efficiencies while giving customers the ability to pay using a debit or credit card or via mobile payment options such as Apple Pay, Samsung Pay, and Google Pay.

“As COVID-19 continues to disrupt communities across the country, restrictions limit operations, and delivery service surcharges eat away at profit margins, table service restaurants remain among the most severely impacted businesses,” John Beatty, co-founder of Clover said in a release. “With the launch of Scan to Order, we are helping our restaurant merchants get back to business, responding to the way customers want to interact with a touchless order and payment process that is safe, convenient, and cost effective.”

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