Kaizen In Banking

16. October 2017.

The branch transformation journey began for Bank Midwest in 2000, the year that the $800 million-asset Minnesota bank’s management team visited Umpqua Bank in Portland, Ore., according to Bryan Wilken, CIO, and a fellow panelist. The West Coast bank pioneered the concept of the “destination branch,”—adopting a very open, modern look and introducing coffee bars (featuring its own brand), yoga classes, and other innovations.

Impressed, Bank Midwest’s management subsequently opened a new location as a beta site for a very different look and feel incorporating some of what it had seen. This process has been repeated several times since, said Wilken, with the latest new-look branch opening this fall.

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