NCR partners with Maine FI to improve Alexa voice banking

7. November 2017.

NCR Corp. has partnered with Maine-based Town & Country Federal Credit Union to create a new skill for Amazon Alexa-enabled devices that enables consumers to securely link and manage their personal bank account information through the device, according to a report from ATM Marketplace.

According to a press release, Town & Country’s skill will enable members to access their account information with simple voice commands, such as, “Alexa, ask Town and Country, what is my balance?”

“[W]e are excited to be the first credit union and among the first banks in the country to introduce a skill for Alexa with bank account linking, and to help lead the way for others in the financial services industry to explore this new technology,” Town & Country President and CEO David Libby said in the release.

A pilot program of the skill will be open to U.S. financial institutions using NCR Digital Insight solutions, according to the press release. NCR will work with customers to fine-tune the program using feedback from end users.

“[W]e are continually investing in cutting-edge technology delivering experiences like conversational banking that transform banking experience,” said Eli Rosner, NCR senior vice president and chief technology officer for software solutions. “We help our partner financial institutions redefine the consumer experience in financial services, thus driving improved engagement and advocacy.”

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