New AI-Powered Voice Tool Aims to Boost Sales

28. April 2018.

Zoho has unveiled Zia Voice, a conversational artificial intelligence chatbot for sales teams that works with Zoho CRM. Zia Voice lets sales teams analyze their Zoho CRM database for information such as new leads created, average deal revenue, or monthly forecasts. It analyzes interaction patterns and the progress of a lead or deal in the pipeline, and suggests the probability of closure so salespeople can prioritize them accordingly. Zia Voice conducts sentiment analysis of emails received, flagging those that are more critical.

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