U.S. Bank harnesses power of Alexa for everyday banking transactions

12. October 2017.

U.S. Bank customers can now check an account balance, make a payment on their U.S. Bank credit card and more, simply by speaking a command to an Amazon Alexa device.

According to press release, the FI is making the capability available to customers following a successful employee pilot test this summer.

“Voice technology is going to be central to the future of digital interaction,” Gareth Gaston, head of omnichannel banking at U.S. Bank, said in the release. “We’ve all become accustom to speaking to our devices for simple things like getting directions to a restaurant or placing a call. Now, voice services such as Amazon Alexa are making it easy to check an account balance or hear a payment due date without picking up a phone or logging in to internet banking. It’s a great example of innovation coming home for U.S. Bank customers.”

U.S. Bank customers can ask Alexa to:

  • Check balances for any U.S. Bank checking, savings or credit card account.
  • Retrieve payment due dates and the amount due.
  • Obtain account transaction history.
  • Make payments to U.S. Bank credit cards.

To use the service, U.S. Bank customers must have an Amazon account, an Alexa device, and the Alexa app on their smartphone.

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