Verizon Enterprise Solutions has released Visual Interactive Calling, a software development kit and platform in the Verizon network designed to enable banks, retailers, airlines, travel and hospitality companies, and other firms to communicate visually with their customers. “The sweet spot for this solution is enterprises that have deep mobile app penetration into their customer base, and those with complex interactions that users may need agent assistance with,” said Tom Smith, senior manager of customer experience innovation for Verizon.
